FAQ

Wan 2.6 is an advanced multimodal AI platform for generating high-quality video and image content. It integrates text, images, video, and audio into a seamless framework, offering text-to-video, image-to-video, and reference video generation. The platform produces 1080p videos at 24fps with native audio-visual synchronization and precise lip-sync, supporting multi-shot narratives and enhanced generation quality.

Wan 2.6 features native audio-visual synchronization with precise lip-sync, reference video generation capabilities, multi-shot narrative support, and enhanced generation quality. It produces 1080p videos at 24fps, supports multiple aspect ratios (16:9, 9:16, 1:1), and offers multilingual content creation. The platform competes with Sora2 in reference-based generation quality and narrative capabilities.

We occasionally offer free usage periods. Please check your credit balance for current promotions and free trial opportunities.

No, these are one-time purchases. You can buy credits multiple times and they accumulate. You can check your credit balance in the profile center in the top right corner.

No, credits never expire. They remain permanently in your account and can be used anytime.

Video generation credit consumption depends on the model used. Wan 2.6 (5B) model deducts fewer credits for faster generation, while Wan 2.6 (14B) model provides higher quality results with more credit consumption. The exact credit cost varies based on video length, resolution, and selected features.

Credits are primarily used for generating videos or images within the website.

Yes, credits are universal within this website. Once you purchase a credit package, you can use it on any page.

We use a one-time payment model. You can view your credit purchase history and usage in the 'Credit Log' section of your member center. Each purchase accumulates credits to your account balance for future use.

Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), and other credit cards.

If your payment was successful but credits are not showing in your account, please wait 1 minute and refresh the page. If you still don't see the credits, please send your order screenshot or payment receipt to our support email support@wan26.info and contact us.

1. Carefully check if the payment information you entered is correct. 2. Check your credit card or bank account to ensure you have sufficient funds and haven't exceeded daily spending limits. 3. Try using a different card or choose another payment method.

Contact us via email support@wan26.info and our team will respond as soon as possible.

Whether credits are deducted depends on the failure reason: If video generation fails due to server-side errors or other technical reasons, no credits will be deducted; if generation fails due to prohibited content in your prompts or uploaded images, the system will deduct credits.

Video generation typically takes 1-3 minutes, depending on your task complexity, input images, and selected generation mode. Wan 2.6 generates high-quality 1080p videos at 24fps with native audio-visual synchronization, ensuring professional-grade results.

Yes, videos generated through Wan 2.6 can be used for your commercial projects, marketing campaigns, and commercial content creation. All generated content comes with full commercial rights, making it suitable for social media, filmmaking, and e-commerce applications.

Yes, we take your data security very seriously. We implement robust security measures to protect your information and prevent unauthorized access.